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8777pet is straightforward about what data we collect, why we collect it, and how you can control it. This policy sets out your rights and our obligations — read it before you open an account, so you know exactly where you stand.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and the payment method you choose to use, such as Rocket or Upay. We also record transaction references tied to your account wallet so that any query about a deposit or withdrawal can be traced accurately. Device and browser signals are logged to maintain session security and to detect activity that may point to unauthorised access. We do not sell your personal information to third parties, and we do not share it with unrelated commercial services. Where we do share data — for example, with payment processors handling Rocket or Upay transfers — that sharing is limited strictly to what is needed to complete the transaction. Cookies and similar tracking tools record your session state and browsing path within our platform so pages load with your preferences intact. You can adjust cookie permissions through your browser settings at any time. Retention periods vary by data type: account identity records are held for as long as your account remains active and for the period required under applicable rules; transactional records are kept for auditing purposes. Access to this platform and the protections described here depend on your local law and the eligible regions we serve.
This policy applies specifically to data handled through the 8777pet platform — your account access, the payment steps you complete, and the content you interact with on our site. It does not extend to third-party services that you reach through links on our pages. Understanding the boundaries helps you know when our policy protects you and when a separate provider's terms apply instead.
All data collected at login, registration and account settings — including your email, phone number and security credentials — falls within this policy. We handle that data according to the retention and access rules described here.
Payment references for Rocket and Upay transfers processed through your account wallet are covered. We retain only what is needed to support transaction queries and to satisfy applicable auditing requirements.
Your browsing path within the platform — which sections you visit, how long you stay on a page — is logged for session integrity and to keep your preferences consistent across visits. This data is not used for external advertising.
Links to external payment processors, game content providers or other services operate under their own privacy terms. Once you leave the 8777pet platform, this policy no longer governs what that external service does with your data.
You have concrete options available to you — they do not require legal knowledge to use. Start by logging into your account: the account settings area shows the identity and contact details we hold for you, and you can correct outdated information directly from there. If you believe a transaction reference linked to a Rocket or Upay payment has been recorded incorrectly, the transaction history in your wallet section is the first place to check. For anything you cannot resolve through the account interface — a data access request, a question about what we retain, or a request to close your account and ask about deletion — our support route handles those in writing. We treat written requests as the formal path for rights-related matters so there is a clear record on both sides. Availability of specific rights may depend on your local law and the eligible region you access the platform from.
Open the account settings page after logging in. Your name, contact details and linked payment methods are displayed there. Check them against what you submitted and note any discrepancy before raising a correction request.
Editable fields in account settings let you update contact information directly. For identity fields that cannot be changed through the interface, submit a correction request through the support route with the relevant details.
If this policy raises a question you cannot answer by reading it — about retention periods, specific data categories or third-party sharing — send it to us in writing through the published support channel. We will respond to the substance.
Account closure, deletion requests and formal data enquiries go through the same support route described in the support section of this page. Written contact keeps a record for you and for us.
Three published routes are available if you need to raise a privacy matter, correct a record or ask about your data. Use the channel that suits your query — written channels are preferred for formal requests because they create a record that both sides can refer back to. Do not share account passwords or full payment credentials through any support channel.
The live chat widget on the site is the quickest path for account-level questions — session data, cookie behaviour or general policy clarifications. For formal requests, follow up in writing through email.
Written email is the formal channel for data access requests, correction requests and account closure. Include your registered contact details and a clear description of what you are asking so we can locate the right records.
The published help centre contains policy articles and account-management steps you can follow without contacting support. Check there first for common questions about cookies, session data and transaction records.
These four areas cover the practical side of how we store, protect and eventually remove your data. Each one maps to a specific part of your account experience — from the moment you log in to the point where a transaction record is no longer needed.
Account identity and transaction data are stored on secured infrastructure. Access is restricted to the operational functions that require it — payment processing for Rocket and Upay, session management and support queries. We do not move this data to open or shared environments.
Cookies keep your session state intact between pages and remember preferences such as language and account region. You can review and adjust cookie permissions through your browser. Disabling cookies may affect how some account features behave during a session.
We keep account records while your account is active and for the period required under applicable rules. Transactional records tied to Rocket or Upay transfers are retained for auditing purposes. When an account is closed and the retention period ends, records are removed from live systems.
When this policy changes in a material way, we publish the updated version on this page. The date shown at the top of the page indicates the last revision. Continued use of the platform after a policy update indicates acceptance of the revised terms, subject to your local law.
These are the questions we get most often about how this policy works in practice. If your question is not here, the support routes in the section above are the right next step.
We collect the name, contact details and payment method information you submit at registration — including references for Rocket or Upay if you use those. Device and browser signals are also logged for session security. We collect only what is needed to operate your account and process your transactions.
We share data only where it is necessary to complete a service — for example, passing a transaction reference to the payment processor handling your Rocket or Upay transfer. We do not sell personal data to unrelated commercial services. Third-party links on the site operate under their own privacy terms.
Log into your account and open the account settings page. Your registered contact details and linked payment methods are shown there. For a broader data access request covering records we hold beyond what is visible in settings, contact us through the email support route in writing.
Yes. Editable fields in account settings let you update contact details directly. For identity fields the interface does not allow you to change, submit a written correction request through email support with the correct details and the reason for the change. We will confirm once it is updated.
Account identity records are retained while your account is active and for the period required under applicable rules after closure. Transaction records tied to Rocket or Upay payments are kept for auditing purposes. After the retention period ends, records are removed from live systems.
Send a written request through the email support channel. Include your registered contact details and state clearly that you want to close the account and ask about data removal. We will confirm the closure and explain which records must be retained under applicable rules and for how long.