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8777pet publishes this policy so you know exactly what governs your account, what choices you hold, and where to go when a question arises. Access to our platform depends on your local law and the eligible regions we serve — read this before you proceed.
Our policy is written to be clear rather than exhaustive. Where local law in Bangladesh intersects with how you use this platform, the local law takes precedence. We do not override jurisdiction-specific rules with platform-side terms. Your account with us is personal and non-transferable. You are responsible for ensuring that accessing this platform is lawful in your location before you proceed. We collect the minimum information needed to operate your wallet and verify transactions made through Rocket and Upay. We do not share your account data with third parties for commercial purposes outside what is disclosed in our privacy section. Any change to these terms is communicated through your account notification area before it takes effect. If a term is found unenforceable in a Bangladesh court or applicable jurisdiction, the remaining terms stay in force. We keep records of account activity in line with the retention periods described in the trust section below. If you have a question about how a specific clause applies to your situation, our support routes are the right starting point.
This policy applies to your use of 8777pet across all account-linked activity. It distinguishes between what we control directly and what falls outside our obligation. Understanding the boundary matters before you raise a query or escalate a concern.
Covers registration, login, session activity and account closure. All account-level actions you take on 8777pet fall within this policy's scope, including changes to contact details and wallet linkage.
Covers deposits and withdrawals processed through verified payment rails including Rocket and Upay. The policy governs how we record and handle those transactions on our side — it does not govern the payment provider's own terms.
Covers game content, published odds displays, promotional notices and account-area communications issued by 8777pet. Content accuracy is our responsibility; eligibility still depends on your region and local law.
Outside our scope. Payment providers, game studios and network operators each carry their own terms. We do not accept liability for third-party decisions, service interruptions or data practices not within our direct control.
You hold several practical rights in relation to your account data and how this policy applies to you. These are not abstract — each one has a specific route you can follow. Start from your signed-in account area: the transaction log shows every deposit and withdrawal recorded against your wallet, including those made via Rocket or Upay. If any detail is incorrect, the account settings section lets you update contact information directly. For items you cannot edit yourself — such as identity records submitted during verification — raise a correction request through our support channel and we will confirm the process in writing. If you want to understand why a particular decision was made on your account, submit a written query to the contact route listed in the support section below. We respond to policy questions through the same channel we use for account help. You are never required to accept a policy change silently — our account notification area surfaces any update before it takes effect so you can review it.
Open the transaction log in your account to see every wallet movement, including Rocket and Upay activity. No separate request is needed — this view is available while you are signed in.
Update your email, phone number and linked wallet details directly in account settings. For identity documents already submitted, contact support with your correction request and we will confirm next steps.
Send your question through the published support route. Describe the clause or decision in question. We respond in writing so you have a record of our answer alongside your own account correspondence.
You may request closure of your account at any time. Submit the request through support. Outstanding wallet balances are settled in line with the verified payment routes on your account before closure is finalised.
When a legal or policy question cannot be resolved by reading the terms, these are the routes we publish. Use the channel that matches the urgency and nature of your query. We do not publish estimated response times, but we confirm receipt of every written query submitted through official channels.
Open the chat widget from any page while signed in. Describe your policy question clearly. The agent will escalate to the appropriate team if the matter goes beyond account-level queries.
Send a written query to the support email address published in your account help section. Include your account reference and the specific policy clause or event you are asking about for a faster response.
The help section inside your account covers common policy questions with step-by-step answers. Check here first — many correction and access queries are resolved without needing to open a direct support ticket.
We approach data handling as an operational obligation, not a marketing point. Here is what we do, described specifically enough that you can verify it through your own account.
We use session cookies to keep your account active while you navigate. Persistent cookies support login recognition on returning visits. You can manage cookie preferences through your browser settings — removing them may affect how the account area loads.
Your account password is stored in hashed form. We do not store plain-text credentials. For any suspected unauthorised access, contact support immediately using the live chat route — do not wait for the next session.
We retain account and transaction records for the period required by the applicable law and our operational audit obligations. Once retention expires, records are deleted or anonymised. The exact period is stated in the full privacy policy published in your account area.
Submit a written request through the email contact route with your account reference. We confirm what data we hold and the steps to correct, restrict or remove it, subject to what local law and audit obligations permit.
These are the questions that come through our support channel most often about the legal policy, user rights and how account decisions are made. If yours is not here, use the email contact route described above.
Your access to and use of 8777pet depends on what local law permits in your location. Where Bangladesh law applies to your activity, it takes precedence over platform terms. We advise you to confirm your eligibility under local rules before using the platform.
Your transaction history and account details are visible while you are signed in. For a broader record of what we hold, submit a written request through the email support route with your account reference. We will confirm what is held and in what form.
Transaction records including those linked to Rocket or Upay are retained for the period our audit and legal obligations require, even after account closure. You can request a copy before closure by contacting support in writing.
Submit a written query through the email contact route, naming the decision and the date it was applied. We respond in writing with the reason and any available next step. Live chat is available for urgent matters while you wait for the written response.
Policy updates are notified through your account notification area before they take effect. You cannot opt out of terms that apply to your account, but you may request account closure if you do not wish to continue under revised terms. Contact support to start that process.
No. Payment providers including Rocket and Upay operate under their own separate terms and privacy policies. Our policy covers how we record and handle transactions on our side. For disputes originating with the payment provider, you need to contact them directly.